CarrefourSA prioritizes customer satisfaction and aims to provide a unique shopping experience through all its activities. CarrefourSA Customer Services ensures satisfaction by offering seamless experiences, promptly responding to all notifications through call and written communication channels and being available 24/7.
To facilitate customer feedback, we offer a variety of channels, including our 4441000 Customer Service number, WhatsApp, corporate email, web contact form, survey comments, sikayetvar.com, and social media channels. All feedback is carefully processed and categorized by targeted resolution time.

In 2025, CarrefourSA Customer Service provided assistance to an average of 40,000 customers per month. Customer satisfaction was ensured promptly, with 88% of customer inquiries resolved at first contact. For inquiries requiring interdepartmental coordination, customers were contacted within 6 hours following a detailed review and analysis, and such cases were resolved within an average of one business day. To ensure satisfaction with both the process and the outcome, a customer satisfaction survey is conducted within 48 hours after each case is closed. When necessary, the feedback received is reassessed, and the case is reopened to achieve full customer satisfaction.

All customer feedback is closely monitored not only by process owners and relevant departments but also by senior management.

Customer Loyalty Programs

As CarrefourSA, we prioritize continuously enhancing the customer experience by leveraging our data-driven approach and advanced technological infrastructure. Through our investments in CRM and our real-time campaign management capabilities, we engage customers with the right offers at the right time, delivering a more personalized and efficient shopping experience. As of 2025, with a total of 13.3 million customers, we continue to strengthen customer loyalty by constantly improving our practices.

In line with this approach, our newly developed digital wallet, Payfour, stands out as a comprehensive digital wallet and loyalty application that simplifies our customers’ budget management. Combining flexible financial solutions—such as pre-approved limits, shopping credit, installment options, and deferred payments—with personalized campaigns, reward points, and discount mechanisms, Payfour provides a fast, secure, and user-friendly payment experience across all touchpoints, from our physical stores to online channels. In doing so, we offer a more accessible, advantageous, and seamless shopping journey.

Another key area that enhances the customer experience is our AI-powered applications. Within this scope, our customers can quickly access store-based product availability, real-time stock and pricing information, and benefit from personalized product recommendations based on their past shopping behavior. CarrefourSA positions technology not only as a tool for operational efficiency, but as a strategic enabler that better understands customer needs and simplifies the overall shopping journey.

CarrefourSA further enriches its CRM expertise through collaborations developed across various sectors. Through partnerships with brands and loyalty programs in areas such as transportation, fuel, entertainment, fashion, and technology, we deliver more comprehensive and value-added benefits to our customers. This ecosystem not only strengthens customer satisfaction but also contributes to creating sustainable value for all stakeholders.